Contact & Policies

Privacy Policy

Last updated: September 2026

Cresta Seoul ("we," "us") respects your privacy. This page explains what information we collect through crestaseoul.com (the "Site") and how we use it.

What we collect

• Order information you provide at checkout — name, email, and order details — processed through our WooCommerce store to prepare and confirm your pickup order.
• Email address, if you sign up for our mailing list, used only to send updates about new bakes, pickup dates, and availability.
• Basic site usage data (such as pages visited) collected automatically by our hosting and analytics tools, used to keep the Site running smoothly.

How we use it

We use your information solely to fulfill orders, communicate about pickups, and, if you've opted in, send occasional updates. We do not sell your personal information to third parties.

Who we share it with

We share information only with the service providers that run the Site and process orders (for example, our website host, payment processor, and email service), and only as needed for them to provide that service.

Your choices

You can unsubscribe from emails at any time using the link at the bottom of any email, or by contacting us directly. To ask about, correct, or delete information we hold about you, message us on WhatsApp.

We may update this policy from time to time; the "last updated" date above will reflect the most recent change.

Pickup, Order Changes & Refunds

Last updated: September 2026

Pickup only

We currently do not ship or deliver. All orders are prepared fresh and picked up in person on the scheduled pickup date, at the time and location shown when you order.

Order deadlines

Orders must be placed before the posted cutoff for each pickup date (shown during checkout). Because everything is baked to order in small batches, we generally can't accommodate changes or additions after that cutoff.

Missed pickup

If you can't make it to pickup, please message us on WhatsApp as soon as possible — we'll do our best to work out a solution, but we can't guarantee rescheduling or a refund for orders that go unclaimed without notice.

Cancellations & refunds

Because our bakes are made fresh for each date, cancellations made before the order cutoff are eligible for a full refund. We're unable to offer refunds after baking has begun, except in the case of an error on our part or a genuine quality issue — if anything about your order isn't right, please reach out and we'll make it right.

Allergen Information

Last updated: September 2026

If you have a food allergy or intolerance, please message us on WhatsApp before ordering so we can share what we know about a specific item — but the decision to order is yours to make with that information in mind.

Terms & Conditions

Last updated: September 2026

Using this site

By ordering through crestaseoul.com, you agree to these terms. We may update them occasionally; continued use of the Site after a change means you accept the update.

Orders & payment

Prices are listed in USD and charged at the time of order through our payment processor. We reserve the right to limit quantities or decline an order (for example, if we're sold out or can't fulfill it), in which case you'll be refunded in full.

Content & intellectual property

All text, photos, and recipes on this Site belong to Cresta Seoul unless otherwise noted, and may not be reproduced without permission.

No warranty

We do our best to describe our products accurately, but the Site and its content are provided "as is" without warranties of any kind.

Limitation of liability

To the extent permitted by law, Cresta Seoul isn't liable for indirect or incidental damages arising from your use of the Site or products purchased through it, beyond the amount you paid for the order in question.

Questions

If anything here is unclear, message us on WhatsApp and we're happy to explain.